Frequently Asked Questions
From the moment you step through our doors, your first session at Georgetown Massage and Bodywork is intended to help you feel at ease, supported, and completely cared for.
Clear, open communication with your therapist is encouraged so we can fully customize your session to your needs. Our highly trained professionals provide respectful, attentive care in a calm, nurturing environment, helping you feel comfortable, confident, and deeply supported throughout your experience.
What to Expect
When you arrive, you’ll be greeted by our front desk team and invited to relax for a few moments in our quiet lounge with some hot tea or water. You’ll complete a brief intake form so your massage therapist can learn about your goals, preferences, and any areas of concern. This is your time to share anything you’d like us to know pressure preferences, areas to focus on, areas to avoid, past injuries, or what you’re hoping to feel by the end of your session. We encourage open communication throughout your visit as your comfort is our priority.
How to Prepare
There is typically plenty of street parking available on Wisconsin Ave and/or S and R street near by. We are up one flight of stairs on the second level.
Plan to arrive 5–10 minutes before your appointment. This gives you time to settle in, complete or update your intake form, and ease into a calm mindset before your session begins. Before a massage or sauna session it is always important to be fully hydrated. For your comfort it is advised not to eat a heavy meal before so you can lie comfortably on the table.
Intake Form
You’ll complete a personalized intake form to share any medical history, injuries, or physical conditions our therapists should be aware of. This helps us tailor your session to your unique needs. Our team encourages any communication during your sessions you help us meet your expectations on pressure adjustments, areas of focus, temperature preferences, and anything else you would like to share.
Office Policies and Cancellations
We aim to create a supportive experience for all clients and staff members. These policies help us maintain the quality of care we provide and ensure availability for those who need it.
Scheduling & Arrival
Please arrive 5 -10 minutes early to settle in and begin your session on time.
Sessions begin and end at the scheduled time. We can not adjust prices due to late arrivals.
Cancellation & Rescheduling Policy
A minimum of 24 hours’ notice is required to cancel or modify an appointment.
- Cancellations or schedule changes made with less than 24 hours’ notice will result in a 50% or more charge of the scheduled service.
- No-shows and cancellations made less than 4 hrs. or less will be charged the full service fee.
- Late arrivals may result in reduced hands-on time, and the full session fee will still apply.
These policies ensure our therapists are compensated for their reserved time and allow other clients the opportunity to book available openings. Thank you for respecting our schedule and the time we dedicate to your care.
Parking and Directions
We are located at 1726 Wisconsin Ave NW, between R and S Streets, on the second floor. Convenient street parking is available nearby.