Frequently Asked Questions
​Clear, open communication with your therapist is encouraged so we can fully customize your session to your needs. Our highly trained professionals provide respectful, attentive care in a calm, nurturing environment, helping you feel comfortable, confident, and deeply supported throughout your experience.
What to expect for first time clients.
From the moment you step through our doors, your first session at Georgetown Massage and Bodywork is intended to help you feel at ease, supported, and completely cared for. All massage therapists at Georgetown Massage & Bodywork are fully licensed and trained professionals. All massage services are provided strictly for therapeutic and wellness purposes in a professional, respectful, and strictly non-sexual environment.
What time should I arrive for my appointment
We recommend arriving 5–10 minutes early to allow time to settle in, use the restroom, enjoy a cup of tea, and ensure your session begins on time. You may fill out new client forms online before your session or in our waiting area. Price adjustments cannot be made for late arrivals, and sessions may be shortened to remain respectful of the next client’s scheduled appointment.
Where can I park?
We are located in upper Georgetown between S and R Street. There is usually plenty of street parking available in the neighborhood on or near Wisconsin Ave, 34th Street and S and R Street. Please allow extra time to find parking, especially on the weekends.
Is Gratuity included in the price?
Gratuity is not included in our prices and may be added when checking out. Cash and Venmo tips are preferred. Our team is grateful for your generosity, but your presence and care for your well-being come first.
What should I wear for my session?
For massage sessions, you will undress to your comfort level and be professionally draped at all times. For Compression & Stretch you may remain fully clothed - comfortable, stretchy clothing is recommended.
For infrared sauna sessions, you will be fully undressed in an individual sauna pod located in a private room. Cool wet and dry towels are provided for use after your session. We recommend wearing loose-fitting clothing, as you may continue to feel warm for some time following your treatment.
What if I need help choosing a service?
Our team is always happy to help. If you’re unsure which service to book, feel free to reach out by phone or email and we’ll help you select the service that best supports your goals. We can also recommend a particular massage therapist that may be the best fit for your needs.
Do you accept insurance?
We do not bill insurance directly. However, we are happy to provide a detailed receipt upon request, which clients may submit to their insurance or Flexible Spending Account (FSA) provider for possible reimbursement if their plan allows. Massage therapy, red light therapy, and infrared sauna sessions are eligible expenses under many HSA (Health Savings Account) programs. Coverage and reimbursement vary by plan, so we recommend checking directly with your provider to confirm eligibility.
Cancellation Policy
A minimum of 24 hours’ notice is required to cancel or reschedule an appointment. Cancellations or schedule changes made with less than 24 hours’ notice will result in a charge of 50% of the scheduled service, while no-shows and cancellations made within four hours of the appointment time will be charged the full service fee. Late arrivals may result in reduced hands-on time, and the full session fee will still apply.
These policies help ensure our therapists are compensated for their reserved time and allow other clients the opportunity to book available openings. Thank you for respecting our schedule and the time we dedicate to your care.
Inclement weather policy
In the event of snow or other inclement weather, we encourage all clients to prioritize their safety first. If winter weather is in the forecast and you feel uncomfortable driving, we kindly ask that you cancel or reschedule your appointment as early as possible so we may offer the opening to another client.
Georgetown Massage & Bodywork will always do our best to remain open when conditions are safe for both our clients and our team. If weather requires a delayed opening or full closure, we will reach out to affected clients as soon as possible.
Thank you for your understanding and for helping us care for the safety and well-being of our entire community.
Location and Directions
We are located at 1726 Wisconsin Ave NW, between R and S Streets, on the second floor. Convenient street parking is available nearby.